I'm having problems Activating

Common problems activating Chronicle may include:

• Unable to reach the activation server
• Unable to write the license file to the hard drive
• The maximum number of activations has been reached.

This article will provide assistance with establishing what is wrong and how you can fix it.

Unable to reach the Activation Server

Check to make sure that you are connected to the internet. If you are connected, but Chronicle still won't activate, please try the following:

• In a new browser window, please try to open the following address:
  http://activation.fusiondigital.co.nz/
• If the server is working, you will receive a page saying "Forbidden: Access is Denied". In this case, it means the server is working but for some reason you are unable to activate. Please contact us by submitting a ticket and we will investigate for you.
• If you receive a "cannot find server" page (the page varies depending on browser) then the server is down.  Please try again later, and contact us by email to (support at fusiondiigital dot co dot nz) if the error persists for more than a few hours.

Unable to write the License File to the hard drive

When you successfully activate, Chronicle needs to write a file to your hard drive indicating that it is activated. Possible reasons it can't do this are that you don't have any disk space left, you don't have permissions to write the file, or that your Chronicle installation is damaged. The first thing to try is to reinstall Chronicle. Your settings will be saved when you do this, so don't worry too much about having to set it up again. If the error persists, please try the following:

• Free up some disk space on your system (Windows) drive.
• Check the permissions on the folder where the license goes.  On Vista, this will be C:\ProgramData\FusionDigital (replace C: with whatever drive Windows is installed on).  On XP, this will be C:\Documents and Settings\All Users\Application Data\FusionDigital (again, replace C: with whatever drive Windows is on).  Right click on the folder, select "Properties" and go to the "Security" tab.  Make sure that "Users" has "Modify" ticked (if it doesn't, consult your Windows documentation to learn how to enable it).
• If this still doesn't help, you can contact us by submitting a ticket.

The maximum number of Activations has been reached

You can only activate Chronicle on two computers at a time. If you are reinstalling Windows or setting up a new PC, setting your new computer name to the same as your old computer name will allow you to reactivate without counting against your two. Otherwise, you will need to contact us to reset your activation count. You can do this by submitting a ticket.

None of these is what I'm having trouble with

By all means, submit a ticket and we will do our utmost to sort out your problem. In some occasions, this may mean we need to give you a new license key. Remember that we offer a money back guarantee if Chronicle doesn't work for you, unlike some other companies.